IT Capabilities as a Mediator Variable in the Relationship Between the Critical Success Factors of Business Process Re‐Engineering and Operational Performance of the Bank : Case Study on the Banking Sector in Egypt

Document Type : Original Article

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Business Administration Department Faculty Of Commerce Alexandria University Alexandria Egypt

Abstract

   This study aims at examining the effect of IT capabilities as a mediator variable in the relationship between the critical success factors of business process re‐engineering and operational performance of the bank based on the objective of the research In forth hypotheses were develop, A questionnaire was developed by the researcher to collect preliminary information Cronbach’s Alpha confirmed the reliability of the measurement scales of the research variables, and by using multiple regression technique and SEM technique tested the research hypotheses,  Results of the research indicate that the Information Technological Capabilities effect on the Relations between The Critical success factors of business process re‐engineering & operational performance.

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