The Moderating Role of Psychological Capital in the Relationship between Job Burnout and Organizational Citizenship Behavior

Document Type : Original Article

Authors

1 Assistant Professor of Business Administration Colleges of the Arab East Riyadh - Kingdom of Saudi Arabia

2 Master's researcher Colleges of the Arab East Riyadh - Kingdom of Saudi Arabia

Abstract

The study aimed to identify the role of psychological capital as a moderating variable in the relationship between burnout and organizational citizenship behavior among employees in the private, public, and semi-public sectors. The descriptive analytical approach was used in the study, employing a descriptive research methodology to explore the relationships between the study variables. The sample size consisted of 410 individuals, representing employees working in the sectors under study. The study measures included the Maslach, Schaufeli, & Leiter (2001) Mini Inventory for measuring burnout levels among employees, the Luthans, Avolio, & Gardner (2006) Scale for measuring psychological capital, and the Organ (1988) Scale for measuring organizational citizenship behavior. An electronic questionnaire was used to collect data, and the measures of the study variables were subjected to validity and reliability tests. Additionally, structural equation modeling was applied to test the study model and its hypotheses.
The main findings of the study revealed a negative relationship between burnout and levels of organizational citizenship behavior, along with a positive relationship between individuals’ levels of psychological capital and their levels of organizational citizenship behavior. The results also confirmed that psychological capital serves as a moderating variable in the relationship between burnout and organizational citizenship behavior.

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