The impact of enterprise resource planning system practices on operational performance: The mediating role of green reverse logistics: Applied to the industrial and mineral sector in Iraq

Document Type : Original Article

Authors

1 Researcher in the Department of Business Administration Faculty of Business - Alexandria University The Egyptian Arabic Republic

2 Business Administration Faculty Of Commerce Alexandria University Alexandria Egypt

3 Professor and Head of the Department of Business Administration Faculty of Business - Alexandria University

Abstract

The research aims to identify the impact of ERP system practices on operational performance and examine the mediating role of green reverse logistics in the relationship between ERP system practices and operational performance in industrial and mineral sector companies in Baghdad Governorate, Iraq. In order to reach this goal, four hypotheses were developed. . Using the descriptive analytical approach, data was collected through electronic survey lists on Google Form sites. The study sample consisted of 415 individuals from senior and middle management, and the data contained therein was analyzed using (SPSS) and (AMOS) programs.
The results of the research showed that there is a positive and significant effect between the enterprise resource planning system (ERP) and green reverse logistics, and the absence of a significant positive effect between green reverse logistics and operational performance, and the absence of an effect between the enterprise resource planning system (ERP) and operational performance. Finally, the research found that green reverse logistics does not mediate the relationship between enterprise resource planning (ERP) system and operational performance.

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