Psychological Resilience as a Moderating Variable in the Relationship of Workplace Ostracism and Psychological Contract Breach with Job Burnout: An Applied Study on Employees in Mansoura University's Hospitals and Medical Centers

Document Type : Original Article

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lecturer of Business Administration, Mansoura University ,faculty of Commerce

Abstract

This study aimed to investigate the direct effects of workplace ostracism and psychological contract breach on job burnout dimensions (exhaustion, cynicism, professional incompetence), and further test the moderating role of psychological resilience, by collecting the primary data from a sample of 369 employees from Mansoura University's hospitals and medical centers, and then analyzing this data using the partial least square–structural equation modeling (PLS-SEM). The findings revealed that workplace ostracism and psychological contract have a positive and significant effect on job burnout dimensions. Moreover, the results confirmed that a higher level of psychological resilience weakens the relationship of workplace ostracism and Psychological Contract Breach with job burnout dimensions. These findings highlight the importance of working on developing employees' psychological resilience to reduce their feelings of job burnout.

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