Toward construction of an index for measuring the performance of firm's supply chain through integration of supply chain operations reference framework and analytical hierarchy approach: a case study

Research objective: This study aimed to constructing an index to measuring the performance of firm's supply chain through the integration between supply chain operations reference framework and analytical hierarchy approach for measuring and improving the firm's supply chain performance.
Methodology: This study utilized a case study Methodology, focus on the Cairo Petroleum Refining Company - Tanta plant, as a unit of analysis. The firm's supply chain performance was measured using a measurement tool which involved the supply chain operations reference framework and analytical hierarchy approach to validate the applicability of the proposed model.
The Finding: The study proposed a quantitative model for measuring firm's supply chain performance through the integration between supply chain operations reference framework and analytical hierarchy approach. Through this method, the effectiveness and efficiency of supply chain operations are evaluated in the light of the company's strategy, by identifying the operations that are working well as well as those that are not working well and need more continuous improvement, and this study found through the case study an index to measure the progress in Supply Chain Operations for Cairo Petroleum Refining Company - Tanta Plant.
Originality/ The value: The study provides a method to identifying performance measuring indictor of firm's supply chain in a quantitative manner, through identifying the performance measure criteria in the light of environmental uncertainty and using personal judgment in measuring supply chain performance as attempt to construct the index for supply chain performance can be evaluate and improve significantly the proposed index.