1Business Information Systems Department College of Management and Technology Arab Academy for science, Technology and Maritime Transport Alexandria, Egypt
2Supply Chain Department Nile University Business School Cairo, Egypt
المستخلص
In respect of digitalization, generally information and communication technology advancements have invaded all economic sectors and industries, M-wallet, also known as a mobile wallet, is a digital wallet that allows users to store, manage, and make transactions using their mobile devices. M-wallet seems to be the upcoming trend; it is still in its infancy especially in the banking industry. This research aims to study the effect of performance expectancy, effort expectancy, and social factors on client’s readiness of m-wallet through behavioral intention while highlighting the mediating and moderating factors in the Egyptian banking sector and study Perceived COVID-19 Risk and customer readiness with the mediating role of perceived usefulness, through conducting questionnaires on 500 of banks customers. Data collected was statistically analyzed using Regression and SEM. Results showed a significant impact of all the factors under study, the readiness of m-wallet is directly affected by the level of performance expectancy, effort expectancy, and social factors within banks in Egypt considering behavioral intention.
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